3.5 Request Cancel Frozen Segments

Reference: Manage Off Cycle Bill for External and Misc Charges Process Model - Page 2 for the associated business process diagram.

Actor/Role: CSR

Description: It's recommended to cancel Billable Charges associated with Cancelled Bill Segment. If the original billable charges (Pass Through Charges) were incorrect, the Third Party Service Provider would send both a reversal of the charges and a newly revised set of information. These could be passed as two separate billable charges or they could be combined on a single billable charge.

If Bill Segment is for one time charge has been canceled, it also recommended canceling Billable Charge and creating a new one instead.